Frequently asked questions
Where are you based?
Art By Jearelyn is based in Montréal, Canada.
Are any purchases final sale?
Yes — all original paintings are final sale. Prints may be eligible for a replacement or refund only if they arrive faulty or if the incorrect item was received. Please contact info@artbyjearelyn.com within 48 hours of delivery regarding any issues with your order.
What is the return policy?
Refunds or replacements are only offered for faulty or incorrect items. If there is an issue with your order, please contact info@artbyjearelyn.com within 48 hours of delivery with photos of the item and packaging. Please note that original paintings are final sale, and Art By Jearelyn is not responsible for damage caused during shipping or after delivery.
Are your artworks original?
Yes — all original paintings are one-of-one artworks created by Jearelyn.
What is the difference between originals and prints?
Original paintings are hand-painted, one-of-a-kind works, while prints are high-quality reproductions of the original artwork.
Are your prints limited edition?
Selected prints may be released as limited editions. Please refer to each product description for availability details.
Do prints come framed?
Unless otherwise stated, prints are sold unframed.
Will my print look exactly like the photo online?
Colors may vary slightly depending on screen settings, but every effort is made to accurately represent the artwork online.
Do you ship internationally?
Yes — international shipping is available. Please note that customs duties or import fees may apply depending on your country’s regulations.
Will I receive tracking information?
Yes — once your order has shipped, you will receive a confirmation email with tracking information if applicable.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the size of your order. International orders may also be subject to customs duties or import fees depending on your country’s regulations.
When will I get my order?
Orders are shipped based on the estimated delivery timeframe provided at checkout. Once your order has been shipped, you will receive a confirmation email with tracking information (if applicable). Please note that delivery times may vary due to postal delays, customs processing, weather conditions, or other external factors.
Do you accept commissions or custom artwork requests?
Yes — for commission inquiries, please email info@artbyjearelyn.com with details about your project and what you envision for the piece. Once the concept is discussed, Jearelyn will provide a personalized quote based on the scope and size of the project.
How does the commission process work?
After discussing your idea and vision for the piece, Jearelyn will provide a personalized quote based on the scope, size, and complexity of the project.
How long do commissions take?
Commission timelines vary depending on the project. Estimated completion times will be discussed during the consultation process.
What happens if my order arrives damaged?
If your order arrives damaged or incorrect, please contact info@artbyjearelyn.com within 48 hours of delivery with photos of the item and packaging.
Can I cancel or change my order?
If you need to make changes to your order, please contact info@artbyjearelyn.com as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.
How are your prints made?
All fine art prints are professionally produced through a trusted third-party print partner to ensure high-quality color, detail, and durability. Each artwork is originally created by Jearelyn and carefully prepared for print reproduction before being packaged and shipped with care.
Can I collaborate with you?
For collaborations, exhibitions, or creative partnerships, please contact info@artbyjearelyn.com.
Do you exhibit your work?
Yes — selected works have been featured in exhibitions, local events, and creative showcases.